Account Deletion Request – RTS / RTS Driver
How to request account deletion
To request deletion of your account, please email us at:
Please include the following details in your email:
Your full name
Your registered phone number
Your registered email address, if applicable
Whether you use the RTS Passenger app or RTS Driver app
Email subject:
Account Deletion Request
What data will be deleted
After verifying your request, we will delete or anonymize account-related data connected to your profile. This may include your name, phone number, email address, profile information, device notification tokens, uploaded profile images or documents, and app account records linked to your user ID.
Data that may be retained
Some information may be kept if required for legal, security, fraud prevention, dispute resolution, tax, accounting, or operational reasons. This may include limited ride history, transaction records, support records, or records required by law.
Deletion timeline
We aim to process verified account deletion requests within 7 to 30 days. If we need more information to verify your account, we may contact you using the details provided in your request.
Contact us
For account deletion or privacy questions, contact us at:
Last updated: May 2026.